FAQs

1. How can I place an order on Polkaat ® ? Go to our site, choose the rug you like, add it to your cart and follow the steps to finalize your purchase. If you encounter any problems, please do not hesitate to contact us.

2. What payment methods are accepted? We accept credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay. For other payment methods, please contact us.

3. How long does delivery take? Standard delivery usually takes between 5 and 14 business days, depending on your location. You can also opt for express delivery when placing your order.

4. How can I track my order? Once your order has been shipped, you will receive an email containing a tracking number that will allow you to track your package in real time.

5. Can I return or exchange an item? Yes, please see our refund policy for details and conditions.

6. Are your rugs easy to maintain? Absolutely ! Each rug comes with care instructions to ensure longevity.

7. Where do your rugs come from? Our rugs are carefully selected and come from various artisans and manufacturers around the world, particularly in Italy, Spain and Morocco for our Berber Rugs. We focus on quality and authenticity.

8. Is my payment secure? Yes, we use advanced security protocols to ensure all transactions are secure.

9. How can I contact customer service? You can contact us at Polkarugsclients@gmail.com or via our contact form on our website.

10. Do you offer discounts for bulk orders? Yes, for bulk orders or special requests, please contact us directly to discuss possible discounts.