Refunds Policy

PolkaRugs Refund Policy – ​​Online Rug Store

1. General We strive to ensure the satisfaction of all our customers. If you are unhappy with your purchase for any reason, please review our refund policy below.

2. Refund Period You have 30 days from the date you receive your rug to request a refund.

3. Return Conditions To be eligible for a return and refund, your item must be:

  • Unused and in the same condition as you received it.
  • In original packaging with all labels intact.
  • No traces of dirt, stains or other alterations.

4. Non-refundable items Sale items cannot be returned or exchanged, except in the event of a proven defect.

5. Return Process To initiate a return, please contact us at [customer service email address]. Once we have received and inspected the returned item, we will send you an email to notify you whether your refund has been approved or rejected. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

6. Return costs Return costs are the responsibility of the customer, unless the product received is damaged or does not correspond to the order. In these cases, PolkaRugs will cover the return costs.

7. Refund delays If you have not yet received your refund, please check your bank account first. Next, contact your credit card company. There may be some delay before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [customer service email address].

8. Exchanges We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at [customer service email address] and follow the instructions provided.

Contact For any questions regarding our refund policy, please contact us at [customer service email address].